Returns and cancellation policy

Subject to the right of consumers to return goods for refund under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015, Camera House does not sell products on a trial basis. Customers are strongly advised to check suitability and specifications of products before ordering.

You must prior to returning any goods received, contact us by email or telephone 07811 401219.

If you exercise your right to cancel your order after the goods have been despatched, you will be responsible for returning the goods to Camera House at your own risk and cost, therefore we strongly recommend you use an insured delivery method, such as Royal Mail Special Delivery. For items which cannot ordinarily be returned by post, we will at your request use our reasonable endeavours to arrange a courier to collect the goods; the estimated maximum cost of this would be £10 per item.

All returns are subject to the following conditions, except where the goods are faulty or incorrectly described on our Web Site.

Your item is in the same condition as received (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product)
Any use of the product is relative to examining it, and ensuring it suits your needs. We can’t accept items that have obvious evidence of heavy use, such as scuffs, marks, scratches or a high shutter count. Camera House Online does not sell products on a trial basis.
Where the item has been used within the 30-day returns period, we may make a deduction from any refund if the value of the goods has been reduced.
Software, memory cards and DVDs can only be accepted if still sealed. This policy is to avoid any potential breach of the Copyright, Designs and Patents Act (CDPA) 1988. All opened software is exempt from return under the terms of the Consumer Contracts Regulations 2013. Software that arrives damaged or is physically faulty may be returned under our normal returns policy.
It is returned with any accessories you received with it.
A proof of purchase must always be supplied.
You also return any free gifts which came with the product, which also must be in their original packaging and in saleable condition
We will not refund any items that have been specially ordered to your individual specification or personalised.
Until such time as you return goods to us you must take reasonable care of the item(s). Any use of or damage to the delivered goods beyond that necessary to inspect the goods upon delivery may result in you incurring a restocking charge to cover the loss that we might reasonably expect to incur in reselling the item(s).

Subject to above, if you exercise your right to cancel your order within 30 days (where the goods are not found to be faulty), we will reimburse to you all payments received from you, excluding the costs of delivery.

Faulty goods:

You will always have the option of an goods exchange or refund if the fault occurs within 30 days of delivery.
If the fault has occurred within the first six months after delivery but after the first 30 days, you can ask us to repair or replace faulty goods. However, we can, choose the solution that is more proportionate or practical for us. In the majority of cases, we will send an item for repair in the first instance. If the repair is unsuccessful, you can then claim a replacement or a full refund. Alternatively we will seek to agree a price reduction with you if you wish to keep the product.
After six months, unless you can demonstrate that the fault was present at the time of original delivery or we have previously arranged a repair and this has failed to resolve the fault.
In all cases we reserve the right to inspect the product and verify the fault and, if no fault is found, return the product to you. In these circumstances, no refund will be processed until the returned goods have been received by us and an appraisal made as to any fault. This promise does not cover faults caused by accident, neglect, misuse and/or normal wear and tear.

Any refund due to a fault or other defect will include a refund of the delivery charge. In such circumstances we will also pay for your costs of returning the goods (up to £10 in the UK and £20 outside the UK). Beyond six months you will be responsible for covering the costs of returning the goods (unless you have been able to establish that the goods were defective at the time of original delivery, in which case we will reimburse your costs as set out above). We strongly recommend you use an insured method such as Royal Mail Special Delivery. Replacement goods are sent by standard delivery only.

Refunds will be processed within 10 days of receipt of the returned goods.

This returns policy does not affect your statutory rights.